Privacy Policy

I. General information about data protection

a) Name and address of the data controller
Handling your personal data properly is a matter of particular importance to us, Pacojet AG, Chamerstrasse 2, CH-6300 Zug, Switzerland as well as to our branch offices in Germany, Austria and the USA. We use your personal data in accordance with the applicable data protection provisions in Switzerland as well as in the European Union. In the following we explain which personal data is collected by us, how this data is used by us and which rights you have in respect of the utilisation of your data.

b) Contact individual in the event of questions concerning data protection
If you have questions about data protection at Pacojet, want to ask for information or the erasure of your data, please contact us by sending an e-mail to dataprotection@pacojet.com.
You can also reach us by mail:
Pacojet AG Data Protection Chamerstrasse 2 CH-6300 Zug Switzerland

c) Scope of the processing of personal data
We process personal data essentially only insofar as this is necessary in order to provide services and a properly functioning website. Personal data is processed essentially only after consent has been given. An exception exists in cases in which obtaining consent in advance is not possible for factual reasons and the processing of the data is permitted by statutory regulations.

II. Collecting and saving personal data

a) Offers and enquiries
Irrespective of how you wish to contact us, whether in person, by telephone, electronically or using a contact form, we always proceed in the same manner in the interest of rendering personal service. Whenever possible, we endeavour to inform you in advance about our data protection provisions and to obtain your consent before we begin processing your offer or enquiry. For this purpose we save the following personal data in our system:

Last name and first name;
Company name;
Address (street, house number, postcode, town, country);
Further contact data (telephone number, e-mail address).

In the event of enquiries concerning technical services (e.g. repairs, guarantee work, etc.), we save the following data in our system in addition to the aforementioned personal data:

the serial numbers; as well as
the user data of you Pacojet products.

b) Visiting our website
By using our website you agree to the collection, utilisation and transfer of your data in accordance with the following explanatory information contained in this data protection declaration.

Every time one of our websites is accessed, our system automatically records the following information:
Information about the browser type as well as the utilised version;
Operating system and internet service provider of the user;
IP address of the user;
Website from which the user reached our websites;
Websites that are accessed by the user’s system via our website.

This information is saved in order to ensure the proper functioning ability of our websites. In addition, we use the data to optimise our website and to ensure the security of our system. The saving of this data is essential for the operation of the website. For this reason, you do not have the right to file a complaint in this respect. The collected data will be deleted at the latest after seven days. While saving for a longer period is possible, in this case the IP addresses will be anonymised, meaning that attribution is no longer possible.

c) Opening a customer account
As a customer, you can register on our websites by providing personal data, in order confirm your consent to the opening of the customer account during the registration process, and then to activate your personal access as well as to grant special services associated with Pacojet products. For this purpose we save the following personal data in our system:

Last name and first name;
Company name;
Address (street, house number, postcode, town, country);
Further contact data (telephone number, e-mail address);
Serial number of your Pacojet product.

The customer account as well as the associated services may be erased at any time. Following registration, a corresponding link is provided in the customer account for this purpose.

d) Subscribing to the newsletter
If you subscribe to the free Pacojet newsletter we collect personal data in order to confirm that you have consented to the Pacojet newsletter subscription and then to send you your periodical personal newsletter. For this purpose we save the following personal data in our system:

Last name and first name;
Company name;
e-mail address.

The newsletter subscription can be terminated at any time. Each newsletter contains a corresponding link for this purpose.

e) Cookies
Our websites use cookies. Cookies are text files that are deposited on your system in order to simplify the use of our websites and to make these more personal when they are accessed on a subsequent occasion. The following data is saved in this conjunction:

Language settings
Log-in information

Cookies do not damage your system’s hard disk, nor is personal data transferred to us by cookies. The user data collected by technically necessary cookies is not used to create user profiles. You can configure the saving of cookies in your browser settings. Deactivating cookies may mean that you are not able to use all the functions of our websites.

III. Exchanging personal data with third parties

Independent service providers are selected by us with care and fulfil high data protection and data security standards. They are obliged to maintain strict confidentiality and process data exclusively on our behalf and in accordance our instructions. The legal basis for cooperation with these service providers are the corresponding Swiss and European Union data protection provisions.

a) Transferring customer data for the order settlement purposes
Personal data collected by us within the context of the order settlement will be processed and used to fulfil contractual obligations. This data required to perform services may also be transferred to commissioned third parties, e.g. transport companies, banks, insurers and other service providers.

b) Rendering technical services for the purpose of worldwide quality assurance
Together with partners we operate a global network of service points that are responsible for rending technical enquiries, repairs and guarantee work on our products. While settling these services we communicate with our partners on a case-by-case basis using secure data transmission channels in order to provide fault diagnoses, to clarify guarantee claims and to exchange expertise. In this conjunction it is often necessary for personal data as well as utilisation-specific data to be exchanged. For this purpose we save and transmit the following personal data:

Last name and first name;
Company name;
Address (street, house number, postcode, town, country);
Further contact data (telephone number, e-mail address);
Serial number as well as the user data of the device.

c) Transferring customer data to newsletter partners: Newsletter2Go
If you wish to obtain the newsletter offered on our website, we require an e-mail address from you as well as your first name and last names, and your company name in the case of a business relationship. We use the so-called double opt-in procedure to ensure consent for the sending of the newsletter. This means the potential recipient is included in a distribution list. You will then be given the opportunity to use a confirmation e-mail to confirm the registration in a legally secure manner. Your personal data will be included in the distribution list only if this confirmation has been provided. We use this data solely to dispatch the requested information and offers. You may revoke the consent provided to save the data, the e-mail address as well as the use thereof to send the newsletter at any time via the de-registration link.

The newsletter software we use is Newsletter2Go. In this conjunction your data is transferred securely to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data or using this for purposes other than to send our newsletter. Newsletter2Go is a German, certified service provider. Further information is available under:

c) Web analysis service: Google Analytics
We use Google Analytics, a web analysis service of Google Inc. (“Google”) to properly structure as well as to optimise our websites on an ongoing basis. While you are using our websites, our system creates anonymised user evaluations, encompassing the following data:

Information about the browser type as well as the utilised version;
Operating system and internet service provider of the user;
IP address of the user;
Website from which the user reached our websites;
Websites that are accessed by the user’s system via our website.

Following collection, the recorded data is transferred to a Google server in the USA, where it is saved in order to evaluate your use of our websites, to compile reports on website activities as well as for further services associated with the website utilisation.

Under no circumstances will Google link your IP address with other Google data. The IP addresses are anonymised, meaning that attribution is not possible.

d) Use of social media plugins
Our websites use social media plugins of the social networks Facebook (operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2; Twitter (operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; and Pinterest (operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490 USA). The plugins are indicated by the respective logins. If you access our websites, our browser establishes a direct link to the servers of the plugin operators. The content of the plugin is transferred directly to your browser and in integrated in the website by this. As the operator of our websites we have no knowledge whatsoever about the content and scope of the collection and utilisation of this data. If a user is not a member of the social media networks used by us, there is nevertheless possibility that the IP address could be identified and saved by the operators of the social media networks.

If you do not want the operators of the social media networks to attribute your visit to our website to your social media user account, we kindly ask you to log out of the corresponding social media networks before visiting our website.

IV. Security

We use appropriate technical and organisational security measures to protect your data from accidental or wilful manipulations, partial or comprehensive loss, destruction or third-party access. Our security measures are improved on an ongoing basis in accordance with technological developments.

V. Rights of the data subject

You have a right to be informed about the saved personal data relating to you, and a right to the rectification of incorrect data as well as to the blocking and/or erasure of this data. Please do not hesitate to contact us for information about your personal data, to arrange correction of incorrect data or to block or erase such data, as well as for further questions concerning the use of your personal data. Please submit your enquiry, clearly identifying your person, to the contact individual specified in Fig. I. b).

An overview of your rights is set out below:

a) Right to confirmation and information
You have at all times the right to obtain confirmation from us about whether data relating to you is being processed. If this is the case, you have the right to be provided by us with information free of charge about your saved personal data, in addition to a copy of this data. In addition, there is also an entitlement to information:

  1. about the purposes of the processing;
  2. about the categories of personal data that are processed;
  3. about the recipients or categories of recipients to whom the personal data has been disclosed or is set to be disclosed, in particular in the case of recipients in third-party countries or at international organisations;
  4. if possible, about the planned period of the storage of the personal data, or, if this is not possible, the criteria used to establish this period;
  5. about the existence of a right to the correction or erasure of the personal data relating to you, or to restrict the processing by the data controller by objecting to this processing;
  6. about the existence of the right to complain to a supervisory authority;
  7. if the personal data was not collected from you, about all available information concerning the origin of the data;
  8. about the existence of automated decision-making including profiling pursuant to Article 22 Paragraphs 1 and 4 GDPR and – at least in these cases – effective information about the involved logic as well as the scope and the intended effects of such processing for you.

If personal data is transferred to a third party state or an international organisation, you have the right to be informed about appropriate guarantees pursuant to Article 46 GDPR in conjunction with the transfer.

b) Right to correction
You have the right to demand that we correct and/or complete incorrect personal data relating to you without delay.

c) Right to erasure
You have the right to demand that we erase personal data relating to you without delay, and we are obliged to delete personal data without delay, insofar as one of the following reasons applies:

  1. The personal data has been collected or otherwise processed for reasons that are no longer required.
  2. You revoke your consent upon which the processing pursuant to Article 6 Paragraph 1 GDPR Letter a or Article 9 Paragraph 2 Letter a GDPR was based, and further legal grounds for the processing are lacking.
  3. You object to the processing pursuant to Article 21 Paragraph 1 GDPR and no paramount legitimate grounds for the processing exist, or you object to the processing pursuant to Article 21 Paragraph 2 GDPR.
  4. The personal data were processed unlawfully.
  5. The deletion of the personal data is required to fulfil a legal obligation under EU law or the law of the member states to which we are subject.
  6. The personal data was collected in respect of offered services of the information company pursuant to Article 8 Paragraph 1 GDPR.

If we publicly disclosed the personal data and are obliged to erase this pursuant to Art. 17 Para. 1 GDPR, then we take suitable measures, taking account of the available technology and cost of implementation, including those of a technical nature, to inform the data controllers who process the personal data that you have demanded the erasure of all links to this personal data or copies or replications of this personal data.

d) Right to restrict the processing
You have the right to demand that we restrict the processing if one of the following preconditions has been met:

  1. the accuracy of the personal data is contested by you, and this is done for a period of time that enables us to check the accuracy of the personal data;
  2. the processing is unlawful and you rejected the erasure of the personal data, and instead demanded that use of the personal data is restricted;
  3. we no longer require the personal data for the purpose of the processing, although you require the data to assert, to exercise or defend against legal claims, or
  4. You have objected to the processing pursuant to Article 21 Paragraph 1 GDPR, for so long as it has not been established whether the legitimate grounds of our company outweigh your grounds.

If the processing of the personal data relating to you has been restricted, this data – apart from its saving – may be processed only with your consent or to asset, exercise or defend against legal claims or to protect the rights of another natural person or legal entity or for reasons of important public interest of the EU or of a member state.

If processing has been restricted in accordance with the aforementioned preconditions, we shall inform you before the restriction is lifted.

e) Right to data portability
You have the right to receive the personal data relating to you that you made available to us in a structured, accessible and machine-readable format, and you have the right to transmit this data to another data controller without hindrance by us, insofar as

  1. the processing is based on consent pursuant to Article 6 Paragraph 1 Letter a GDPR or Article 9 Paragraph 2 Letter a GDPR or a legal agreement pursuant to Article 6 Paragraph 1 Letter b GDPR, and
  2. the processing is performed with the help of automated processes.
    When exercising your right to data portability, you have the right to cause the personal data to be transferred directly by us to another data controller, insofar as this is technically feasible.

f) Right to object
You have the right, for reasons arising out of your particular situation, to object at any time to the processing of the personal data relating to you, performed on the basis of Article 6 Paragraph 1 Letters e or f GDPR; this also applies to profiling based on these provisions.

We shall no longer process the personal data, unless we are able to demonstrate mandatory reasons for the processing that are worthy of protection and outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend against legal claims.

If personal data is processed by us in order to operate direct marketing, you have the right to object at any time to the processing of the personal data relating to you for the purpose of such marketing; this also applies to profiling, insofar as this is associated with such direct marketing.

g) Automated decisions including profiling
You have the right not to be subject to decisions based on automated processing – including profiling – that have legal effect on you or otherwise impair you to a significant extent.

h) Right to revoke statutory data protection consent
You have the right to revoke consent to process personal data at any time. The lawfulness of the processing performed on the basis of your consent up to the date of revocation shall not be affected by the withdrawal of this consent.

i) Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the member state of your place of residence, your place of work of the place of the alleged breach, if you are of the opinion that the processing of the personal data relating to you is unlawful.

VI. Storage location and retention period of your personal data

We save our data on systems in countries in which we operate branch offices (Switzerland, Germany, Austria, USA). Unless otherwise specified, we save personal data only for as long as this is required to fulfil the pursued purpose or is necessary on the basis of statutory regulations, or until you withdraw consent.

VII. Links

This data protection declaration applies exclusively to Pacojet. It does not extend to third parties to which we refer using our website. We have no influence over the data protection provisions of third parties linked to our websites. The operators of the linked websites are exclusively responsible for their content.

VIII. Date of the data protection declaration

This data protection declaration is currently valid and dates from 25 May 2018. You may access and print this out from our website under https://www.pacojet.com/datenschutz at any time.


Terms of Use


Last updated: 1st July 2020

These terms of use apply to all websites, mobile apps, networked products, social media and all other online services provided by Pacojet AG with registered office in Zug, Switzerland (“Pacojet”) for use in all European Economic Area countries and Switzerland and which contain a link to these terms (hereinafter jointly referred to as the “Pacojet Digital Services”).
The use of the Pacojet Digital Services is subject to the following terms of use in their current version (“Terms”). If you do not agree to these Terms, we kindly ask you to refrain from further use. By using the Pacojet Digital Services, you expressly declare that you have been provided with the opportunity to access these Terms and that you agree to them.

Pacojet reserves the right to change these Terms in whole or in part at any time with two weeks notice. Pacojet will inform you about changes to the Terms.

1. Authorisation of Use and Scope

To use the Pacojet Digital Services, you have to warrant that you are considered to be of legal age applicable in your country (if you are considered to be a minor in your country, you will require consent of a parent or legal guardian) and are authorised to agree to these Terms. If you agree to these Terms on behalf of an organisation or company, you warrant that you are authorised to agree to these Terms on behalf of the organisation or company, as well as bind them to the Terms (in this case, any references to “you” as well as any corresponding formulations in these Terms will refer to the relevant organisation or company, with the exception of this sentence). In the event that Pacojet has prohibited you from using the Pacojet Digital Services in the past, you are not permitted to use the Pacojet Digital Services, unless otherwise agreed with Pacojet.
For apps, Pacojet grants you the exclusive, non-transferable right to download the app to your own device and use it within the scope of its intended use, provided that you comply with these Terms.
To use the apps, you need a mobile device which meets specific system and compatibility requirements. The use of specific functions additionally requires an app-enabled Pacojet (currently Generation Pacojet 3D). Availability of app content and functions may vary from country to country. For this reason, you may not be able to use all content and functions in your country or native language.

2. Registration and Use of a User Account

a) Registration of an Account and Confidentiality
In order to use some of the Pacojet Digital Services, it is required that you create a user account. To do this, you must choose a username and password during the registration process and provide us with any additional information required. For more information please refer to our Privacy Policy. It is your responsibility to keep your password secret and secure. By registering, you confirm that you are fully responsible for all activities that occur under your username and password and that you will not pass on your data to third parties. We assume that all communication made via your user account is made by you. If you temporarily entrust a third party free of charge with a device on which the app is installed, you will still remain responsible for the compliance with these Terms.

b) Unauthorised Use of the User Account
You must notify us immediately if you become aware of any unauthorised use of your user account. You can find our contact details on the contact page of our website. You consent to providing us with any information we need to confirm your identity and to guarantee the security of your user account.

3. Our Proprietary Rights

Pacojet is the owner (or licensee) and operator of the Pacojet Digital Services and the material contained therein (including any and all software, designs, texts, editorial material, information texts, photographs, illustrations, audio clips, video clips, artwork and other graphic materials as well as names, logos, trademarks and service marks, unless otherwise specified) which are derived in whole or in part from material provided by Pacojet and its partners, as well as other sources, and are protected by intellectual property rights. Apps and other software are protected by copyright and may not be modified, copied, decompiled, transferred, distributed or offered for use to third parties, whether for payment or free of charge, without the consent of Pacojet.
You consent to abide by all applicable intellectual property laws.
You agree to notify Pacojet immediately if you become aware of any allegation that the Pacojet Digital Services violate intellectual property laws or any third-party rights. You are not granted any right, title or interest in the Pacojet Digital Services and all rights not expressly granted are reserved by Pacojet. You are not permitted to use any marks, logos, product or service names, designs, slogans or trademarks of Pacojet without our express written approval.
If you violate these Terms, your right to use the Pacojet Digital Services and the content provided therein will cease with immediate effect. Pacojet reserves the right to permanently prevent you from further use and to claim damages in accordance with the statutory provisions.

4. User Content and Entries

4.1. User Content and Posts:

Within the scope of the Pacojet Digital Services, you may be given the opportunity to enter, post, upload, publish or otherwise make available (collectively referred to as “publish”) content such as video clips, photographs, reviews, queries, comments, public messages, recipes, ideas, product feedback, comments or other content (collectively referred to as “User Content”), that may be visible to other users. Any and all User Content published by you will be treated as non-confidential and will not be remunerated. By publishing User Content, you grant us the non-exclusive but geographically, temporally and in terms of scope unlimited right to use such posts in any way, including innovative, currently unknown types of use, as well as the transfer of use to third parties. The transfer of this right of use in particular includes the option of translating recipes into other languages, image processing as well as any required adjustment to local conditions such as, but not limited to, other units of measurement by us. Pacojet is not obligated, but entitled, to mention the author when using recipes, photos or other content and is also entitled to add its own copyright notice (e.g. the copyright symbol) when using such recipes, photos or other content. You warrant that any User Content provided by you does not involve unauthorised acts (as defined below) and that you will indemnify us in accordance with applicable laws if you commit any unauthorised acts and we suffer any damage as a direct result of such unauthorised acts.

You can also create and save your own recipes in the app, without publishing them. The recipes will only be published as defined by section 4.1 if you select the function “assign to my restaurant team” or “share with the community” in the app. Rights of use for your recipes in accordance with this section 4.1. will only be granted when you publish them, and all related data will only be passed on from this point in time, whereby if you select “assign to my restaurant team”, this will be limited to other users belonging to your restaurant team created in the app within the permissions granted by the administrator.

4.2. Information on User Content:

You confirm that you are solely responsible for the User Content that you publish. In addition, you confirm that you have all the necessary rights to publish such User Content without violating any third party rights and undertake to fully indemnify Pacojet if a third party should nevertheless assert legal claims for which you are accountable. You are aware that Pacojet does not control and is not responsible for any User Content. As part of using the Pacojet Digital Services, you may come across other user’s User Content that is offensive, indecent, inaccurate, misleading or otherwise objectionable. In addition, User Content may contain printing errors, other inadvertent mistakes or inaccuracies. We reserve the right, at our own expense, to take control of any disputes arising out of User Content published by you and you agree to cooperate with us in any such case to settle the disputes or defend us with regard to any claims related to such disputes.

4.3. Checking User Content:

You hereby acknowledge that Pacojet may check User Content at its sole discretion before it is published in the Pacojet Digital Services, but that Pacojet is under no obligation to do so. Also, you acknowledge that Pacojet reserves the right (but does not undertake any obligation) to reject, move, edit or remove any User Content added to the Pacojet Digital Services at its sole discretion. In addition, Pacojet has the right to remove User Content violating these Terms or which Pacojet, in its sole discretion, otherwise considers to be objectionable. You confirm that Pacojet is not obliged to review, accept, consent to or approve User Content and you confirm that you bear all risks related to your use of the User Content or your reliance on the accuracy, completeness or usefulness of the User Content.

4.4. User Submissions:

Researching innovative Pacojet technologies, integrating such innovative technologies into products and developing marketing strategies for our products can take several years. We aim to avoid misunderstandings that could arise if a product or a marketing strategy of Pacojet bears even a superficial resemblance to an idea posted to Pacojet within the course of the development process or if a product feature or function appears to be related to customer observations submitted to us. For this reason, Pacojet and its employees will neither accept nor investigate any unsolicited ideas, including unpatented technologies or marketing strategies. Furthermore, we do not offer any remuneration, neither in cash nor in kind, for unsolicited product ideas or customer feedback on product features or functions. However, if you provide us with such information, you hereby agree that such information will be treated as non-confidential and that Pacojet may use the information for any purpose, including the development, manufacturing or marketing of products based on such information.

5. Unauthorised Acts

The use of the Pacojet Digital Services for illegal purposes or any other purpose not expressly authorised in these Terms is strictly prohibited. You will refrain from the following without limitations (in summary “Unauthorised Acts”):

  1. All contributions, activities and actions constituting indecent, offensive, hateful, discriminatory, false, misleading or violent, erotic, obscene, pornographic or other acts that glorify or violate applicable laws or regulations, contributions with political or religious content, as well as all contributions in which natural or legal entities are otherwise tarnished with regard to their honour or business reputation, their business or other reputation is damaged or the privacy of another person compromised.
  2. All contributions, activities and actions which convey that they originate from or are supported by us or any other person or organisation although this is not the case, as well as content which contains direct or indirect advertising for third-party products.
  3. The setting of links to other sites or services which contain illegal, offensive or pornographic content or any other undesirable content.
  4. Publication of, use of or otherwise making the intellectual property of third parties available, unless you are authorised to do so, or remove or change any copyrights, trademarks or other reservations of proprietary rights contained in the Pacojet Digital Services.
  5. The disclosure or making available of personal access data to the Pacojet Digital Services, whether it be your own data or external data, as well as requesting personal or confidential information from other users, i.e. in particular their address, credit card or bank account details or passwords.
  6. Uploading or provision of software, methods, instructions, computer codes, files, programs and/or other content or functions designed to interrupt, destroy, damage or restrict the functioning of the Pacojet Digital Services, computer software or hardware or telecommunication devices (in particular logic bombs, viruses, malware, software locks, worms, self-destroyers, drop devices, damaging logic, Trojan horses, traps, deactivations, locks, measurement methods or other harmful codes).
  7. Publishing something or taking any other action, which could disable, overload or impede the functioning of the Pacojet Digital Services.
  8. Copy, download (except for the caching of pages that are necessary for personal use or are expressly permitted under these Terms), change, forward, publish, assign, report, present, reproduce, transmit, “mirror”, duplicate, post, upload, license, reverse-engineer, create derivative works thereof or offer for sale any content or information contained or obtained from Pacojet Digital Services unless this is provided for in these Terms or with written consent from Pacojet.
  9. Remove, access, monitor, design, index, mark, link or copy content or information by accessing the Pacojet Digital Services in an automated manner and using a robot, spider, scraper, web crawler or other method other than manually accessing the publicly available parts of the Pacojet Digital Services via a browser or accessing the Pacojet Digital Services via a programming interface approved by Pacojet.
  10. Violate the restrictions in an exclusion clause of the Pacojet Digital Services for robots, if any, or bypass or restrict other measures to prevent or restrict access to the Pacojet Digital Services.
    In the event of violations, we reserve the right to remove content that constitutes unlawful acts and to temporarily or permanently block you as a user in accordance with the applicable statutory provisions.

6. Compliance with Statutory Provisions

You hereby consent that Pacojet may access, store or share your information and/or any User Content that you submit or make available while registering at the Pacojet Digital Services, if required by law or if Pacojet believes in good faith that such access, storage or sharing occurs in accordance with the Pacojet Privacy Policy or is required or appropriate according to the following reasons:

  1. to comply with legal procedures or requirements;
  2. to enforce these Terms, our Privacy Policy or other contracts with you, including the investigation of potential violations thereof;
  3. in response to allegations that User Content violates third party rights;
  4. in response to your requests to the customer service and/or
  5. for protection of the rights, property or personal security of Pacojet, its employees and partners, its users and the public.

This also includes the exchange of data with other companies and organisations for the purpose of protection against fraud and to prevent spam/malware and for similar purposes. With regard to personal data, Pacojet will comply with the applicable data protection regulations.

7. Data Protection

For more information on the collection, use and sharing of personal data collected from and about you, please see our Privacy Policy.

8. Limitation of Liability

Any and all content of the Pacojet Digital Services serve only as general information and guidance and we strive to ensure that the content is correct, up-to-date and free of errors and does not infringe third-party rights. This also applies to Pacojet’s own recipes.

However, we do not warrant or covenant that the information or other content provided in the Pacojet Digital Services is up-to-date, complete and accurate or that it is free of any defects, errors and/or viruses or that the Pacojet Digital Services are technically permanently available. In addition, we do not warrant or covenant that corresponding defects, errors and/or viruses will be eliminated or removed. Also, we reserve the right to interrupt access to the Pacojet Digital Services for maintenance and updating purposes. You undertake to check the information provided to you (in particular, recipes) for plausibility before use and to notify Pacojet about any obvious errors.

Pacojet is only liable if we have fraudulently concealed a defect or if we or our legal representatives or agents are guilty of gross negligence or wilful conduct as part of the provision of the Pacojet Digital Services free of charge, or in the event of culpably caused damage resulting from injury to life, limb or health. Claims in accordance with the German Product Liability Act shall remain unaffected. Apart from the above, claims for damages against Pacojet arising from breach of duty are excluded.
Finally, liability for auxiliary persons as defined by Art. 101 of the Swiss Code of Obligations is completely excluded. 

Pacojet reserves the right to change the information provided or offered on goods and services in the Pacojet Digital Services at any time without prior notice or to cease offering certain goods or services. In any case, the availability and stock of the specified goods and services shall remain reserved. Where prices are given in the Pacojet Digital Services, Pacojet does not warrant that these are up-to-date or correct.

9. Links and Service of External Providers

The Pacojet Digital Services may provide (1) information and content from external providers; (2) links to websites or resources of external providers such as sellers of goods and services; and (3) provide products and services of external providers for direct sale to you. Pacojet is not responsible for the availability of such external websites or resources, and is not responsible or liable for (i) content, advertising, products or other material available via such websites or resources or (ii) errors or omissions on these websites or resources or (iii) the data processing practices or other business practices of such websites or resources. Pacojet is neither responsible for nor liable to you or any third party with regard to the use or reliability of any linked websites or resources. Your interactions with such third parties are subject to the relevant terms and conditions and privacy policies of the third party, as well as other similar provisions.

10. Change and Access

10.1. Changes to the Pacojet Digital Services:

Pacojet reserves the right, with or without prior notice, to temporarily or permanently change or discontinue the Pacojet Digital Services (or parts thereof) at any time. You acknowledge that Pacojet shall not be liable to you or any third party with regard to any change, termination or interruption of the Pacojet Digital Services.

10.2. Access

We may deny you access to the Pacojet Digital Services or parts thereof at any time, for any reason or without cause, at our sole and unrestricted discretion, with or without prior notice, for example if you have violated any provision under these Terms. We reserve the right to deactivate any usernames, passwords or other identifiers at any time, for any reason or without cause, at our sole discretion, regardless of whether these have been selected by the user or provided by us. We will however notify you in advance, if appropriate.

11. Applicable Law and Jurisdiction

Swiss law applies to these Terms, their content and compilation, excluding the UN Sales Law (CISG). If you are a consumer with a habitual residence in the European Economic Area, mandatory statutory provisions on the limitation of the choice of law and on consumer protection in the European Economic Area member state in which you are habitually resident remain unaffected.

If you are a merchant, a legal entity under public law or a special fund under public law or if you are a consumer without residence in the European Economic Area, the place of jurisdiction for all disputes resulting from or in connection with these Terms is Zug (Switzerland). In addition, we are entitled to take legal action against you at your general place of jurisdiction.

12. General Provisions

12.1. No Waiver

If we do not insist that you meet any specific obligations based on these Terms or do not assert our rights against you or do so in a delayed manner, this does not constitute a waiver of our rights and does not mean that you do not need to comply with these obligations. If we waive our rights with regard to an omission or violation on your part, we will do so only in writing, and this does not mean that we also waive our rights with regard to any future omissions or violations on your part. Our contact details are provided on the contact page of our website.

12.2. Severability Clause

The invalidity of individual provisions in these Terms shall not affect the validity of the remaining provisions. Any Invalid provisions shall be replaced by the respective statutory regulations.